Refund and Returns Policy

(Effective 4/1/2019)

Instructions For 30-Day Refund and Returns

1) Contact us, via phone or email, within thirty (30) days of receipt to communicate your desire to return the product for a full refund.  800-888-7565  support@floridahealthalert.com
2) Ship return package to: Florida Health Alert and Technology, 850 Teague Trail #1944, The Villages, FL 32158
3) Include a letter stating your name and reason for your return or exchange.
4) Return the package prepaid (Sorry, we cannot accept COD’s)
5) For maximum protection, insure your shipment for full retail value.
6) If returned merchandise is found to be damaged, tampered with, or otherwise not in a resalable condition, package shall be refused and returned to purchaser.
7) Refunds may take up to 21 days to process following receipt of your return.

Items That Can Not Be Returned For A Refund

1) Products damaged by misuse, accident, unauthorized repair, or other causes not within our control.
2) Any/all items that are labeled as “Special Order” items.

Exchange Of Defective Items

Defective items may be exchanged for the exact same item. If your item has been damaged during shipping, please e-mail us immediately.  support@floridahealthalert.com